Senior Solution Consultant

Marwa
Nabil

Telecom & AI-Driven Customer Experience

15+ years bridging network engineering and technical pre-sales — from deep telecom architecture at Alcatel-Lucent and Nokia, to AI-driven CX transformation at Genesys. Trusted advisor to global operators. Open to regional travel across MEA.

15+ Years Experience
$45M Pipeline Generated
40+ Executive Sessions
100% Elite Club Recognition
Get in Touch View Experience
About

Where Network Engineering
Meets Commercial Impact

I bring a rare combination to the pre-sales arena: carrier-grade network architecture depth earned across 6 years at Alcatel-Lucent and 2 years at Nokia, fused with a modern practice in AI-driven CX transformation at Genesys.

My approach is consultative and outcome-led. I lead with the operator's business challenge — ARPU growth, churn reduction, cost-to-serve optimization — and architect solutions that map to those priorities across core, access, backhaul, and service layers.

I have led 40+ executive discovery sessions, contributed to 15+ enterprise and operator deals including $1M+ transactions, and earned 100% Elite Club recognition at Genesys. I am fluent in Arabic and English, based in Dubai, and open to regional travel across MEA.

Operator Experience Includes
Vodafone Orange VimpelCom Etisalat du
End-to-End Network Architecture Core, access, backhaul, and service layers — carrier-grade design across 4G/LTE and 5G environments.
Technical Pre-Sales Leadership Discovery to close: executive workshops, solution design, POCs, RFP/bid responses, and commercial narratives.
AI-Driven CX & Digital Transformation Conversational AI, omnichannel engagement, and automation — delivering ~30% operational efficiency gains.
C-Level & Executive Engagement 40+ executive discovery sessions. Sales cycles shortened by ~25% through aligned stakeholder engagement.
Arabic & English Fluency (C2) Native Arabic speaker with full professional fluency in English — a decisive advantage across the MEA region.
Experience

15 Years of Operator Impact

Genesys Aug 2024 — Present
Senior Solution Consultant
Dubai, UAE
  • Lead consultative, value-based pre-sales engagements with telecom operators and enterprise accounts, aligning solutions to operator priorities — cost optimisation, revenue growth, and CX transformation.
  • Engage C-level stakeholders through 40+ executive discovery sessions and tailored solution presentations, accelerating sales cycles by ~25%.
  • Position AI-powered CX solutions (conversational AI, automation, omnichannel) for operator subscriber bases, improving operational efficiency by ~30%.
  • Contributed to 15+ enterprise and operator deals, including $1M+ transactions, across new business and account expansion.
  • Generate pipeline within existing accounts via upsell and cross-sell; partner on account planning to grow adoption, retention, and lifetime value.
  • Achieved 100% Elite Club recognition for exceeding revenue and performance targets.
IST Networks Mar 2022 — Aug 2024
Solutions Consultant
Manama, Bahrain
  • Delivered pre-sales solution consulting to 20+ enterprise and telecom clients across Genesys, Cisco, Sprinklr, and Verint platforms.
  • Ran 45+ technical demos and presentations; supported 20+ proposals and RFPs, contributing to new-business wins and account expansion.
  • Designed end-to-end solutions mapped to operator and enterprise requirements, strengthening technical and commercial bid narratives.
Nokia Networks Jan 2016 — Apr 2018
Lead Customer Solution Architect
Cairo, Egypt
  • Defined and executed technical pre-sales strategies with Sales for telecom operators, supporting 20+ deals and improving win rates.
  • Led network evolution planning and roadmap development for strategic operator accounts, contributing to ~$45M in pipeline growth.
  • Designed scalable end-to-end telecom architectures spanning core, access, and service layers, advising operators on long-term network strategy.
Alcatel-Lucent Mar 2010 — Jan 2016
E2E Solution Architect
Cairo, Egypt
  • Led end-to-end telecom network architecture design across access, backhaul, core, and application layers for operator customers.
  • Developed 30+ solution designs and conducted risk assessments to ensure scalable, carrier-grade implementations.
  • Advised operators on system upgrades and long-term network evolution, supporting technical sales and customer retention.
Core Competencies

Technical Depth &
Commercial Acumen

Telecom Network Architecture

Core / Access / Backhaul 5G / 4G LTE SDN / NFV OSS/BSS Network Slicing IMS / VoLTE

Technical Pre-Sales

Executive Discovery Solution Design POC Management RFP / Bid Support Value-Based Selling MEDDIC

AI-Driven CX & Automation

Conversational AI Omnichannel Contact Centre Agent Assist Self-Service

Stakeholder Engagement

C-Level Engagement Account Planning Pipeline Growth Upsell & Cross-Sell Executive Workshops

CX Platforms

Genesys Cisco Sprinklr Verint

Cloud & AI

AWS Cloud Machine Learning Generative AI Prompt Engineering AI Best Practices
Credentials

Education & Certifications

Cairo University
B.Sc. Electrical & Communications Engineering
Faculty of Engineering, Cairo, Egypt
Graduated 2001
Cisco
CCNA — Cisco Certified Network Associate
Networking fundamentals, routing, switching, and network infrastructure.
Certified 2020
Amazon Web Services
AWS Cloud & AI Training
10+ courses covering Machine Learning, Generative AI, Prompt Engineering, and AI Best Practices.
Completed 2026
Contact

Let's Start a
Conversation

Based in Dubai and open to regional travel across MEA. Available for operator pre-sales, solution consulting, and technical advisory engagements.

Phone +971 52 894 4402
Location Dubai, United Arab Emirates

At a Glance

Current Role Senior Solution Consultant, Genesys
Experience 15+ Years
Domain Telecom & AI-Driven CX
Languages Arabic (C2) · English (C2) · French
Availability Open to MEA Regional Travel
Education B.Sc. Electrical & Comms Eng.